Shipping policy

Last Updated: October 2026

At Souq Al Adeel, we are committed to delivering your orders safely, quickly, and reliably across the United Arab Emirates.

🚚 Delivery Time

Orders are processed within 1–2 business days.
Standard delivery across the UAE usually takes 2–5 business days.
Delivery times may vary depending on your location, courier availability, weekends, public holidays, or unforeseen circumstances.

📦 Order Processing

Once your order is successfully placed, we will prepare it for shipment. You will receive your order using the delivery information provided at checkout.

Please make sure your name, phone number, and delivery address are correct.

🇦🇪 UAE-Wide Delivery

We deliver to customers across the 7 Emirates, including:

Dubai
Abu Dhabi
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah

💰 Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Any free delivery offer will be subject to the terms mentioned on the relevant promotion.

📍 Delivery Issues

If your order is delayed or you experience any delivery issue, please contact our customer support team. We will work with the delivery partner to resolve the issue as quickly as possible.